How to trade with INNATE ?

Cancellation and Return Policy

Cancellation before shipment:

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on support@innategalaxy.com or call us on +91 7087470875. In such cases, the order will be cancelled and the money will be refunded to you within 24-48 business hours after the cancellation request.Cancellation post shipment: If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team on support@innate galaxy.com.

  • In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery.
    Kindly do not accept the delivery of the order.
  • Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 24-48 business hours.
    How will I get refunded for the cancelled orders and how long will this process take? In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.
    In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
  • For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
  • For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
  • In addition, we also provide the hassle-free option of refund through INNATE coupons, which can be used during future purchases.
    What if I used discount vouchers or loyalty points during time of payment and I have to cancel my order? Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order. If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation. Returns, Replacements and Refunds

How do I return an item purchased on INNATE?

INNATE offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 5 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in you order.

  • Step 1: Contact our Customer Support team via email (support@innate galaxy.com) within 5 business days of receiving the order.
  • Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
  • Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
     Note: If it is a case of replacement, it is subject to the availability of stock. 
    In cases when a replacement may not be available, we will refund you the full amount. Kindly refer to the next question for exclusions to refunds.

Which are the items that cannot be returned/exchanged?

Returns will not be accepted under the following conditions:
  • Product is damaged due to misuse/overuse
  • Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
  • Serial Number is tampered
  • Defective products that are covered under Seller/Manufacturer’s warranty
  • Product is used or altered
  • If request is initiated after 5 business days of order delivery
  • Free product provided by brand


Categories not eligible for Return:

  • Customized Products (eg: lipsticks, compacts, mascaras, etc) cannot be returned since they are available during select promotions and ordered on demand
  • Personal care appliances cannot be returned due to hygiene issues
  • Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply.
    Information regarding this is visible on the promotion banner.
    For any clarification, please feel free to contact our customer care.

    I have received a damaged or defective item/wrong product in my order, how should I proceed?

    Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.

    If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 5 days of receiving the order:

  • Step 1: Contact our Customer Support team via email (support@INNATE.com) within 5 business days of receiving the order.
  • Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
  • Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. 
In case that a replacement may not be available, we will refund you the full amount.


Do I have to return the free gift when I return a product?

Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product. Can I return part of my order? Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it. How will I get refunded for the returned orders and how long will this process take?

In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.

  • For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
  • For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
  • In addition, we also provide the hassle-free option of refund through INNATE coupons, which can be used during future purchases.
  • Shipping Policy

    Q: How does the delivery process work?

  • Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
  • After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
  • Our delivery partners then bring the package to you at the earliest possible. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
  • Q: How are items packaged?

    We package our products in boxes, which are covered in a plastic layer. Each individual product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.
    We pride ourselves on the quality of our packaging. Till date, we have received minimal compilationts about damaged products due to our packaging

    Q: What is the range of locations to which INNATE ships their products?

    INNATE ships throughout India! International shortly.

    Q: My order has been shipped. Now how can I track it?

  • Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
  • You can track the status of your package 24 hours after your order is dispatched from our warehouse.
  • Following are some our trusted courier partners:

    1. Aramex - http://www.aramex.com/
    2. DTDC - http://www.dtdc.in/
    3. Bluedart - http://www.bluedart.com/
    4. Ecom Express - http://www.ecomexpress.in/
    5. Wow Express - http://www.wowexpress.in/
    6. Delhivery - http://www.delhivery.com/
    7. Tanvi Express - http://www.tanviexpress.com/
    8. Track on- http://trackoncourier.com/
    9. DHL- http://www.dhl.co.in/

    Q: What is the estimated delivery time?

    We dispatch most orders within 1-4 business days (excluding Sundays and public holidays)

  • Though, we keep 95% of our catalogue in our inventory, certain products need to be sourced directly from the brand itself so that we can live up to our promise of providing fresh, non-expired products.
  • While we are trying our best to avoid this situation, these products might delay your order.
  • If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of order date.
  • Q: My order will be shipped in multiple shipments? What does this mean?

    Don’t worry! This is a completely normal situation. This just means that different parts of your order may have simply been shipped from our different warehouse locations. Rest assured, you will only have to pay the shipping/CoD charge if applicable, on the first package you receive.

    Q: Are there any shipping charges applicable on my order?

  • We have standard shipping charges for most addresses.
  • A flat Rs.50 charge is applied to all orders below Rs.500, while there is free shipping for all orders above Rs.500.
  • Q: Does INNATE ship outside India?

    Unfortunately, INNATE does not ship outside India at the moment. However, we are working on starting international delivery as soon as possible, so stay tuned!

    Privacy

    Q: Introduction

    The domain name www.innategalaxy.com ("Site") is owned and operated by Consern Cosmoceuticals Private Limited ("INNATE" or "We" or "Us"). We value the trust you have in us. Therefore, we insist upon the highest standards for secure transactions and customer information privacy. This Privacy Policy ("Policy") describes the type of personal information we collect from our User, purpose for collecting such information, how we use it, with whom we share it and the choices available to our customers regarding our use of the information. We will not disclose the personal information and sensitive information (meanings ascribed in clause 2 below) shared by the user other than in compliance with this Policy. If you do not consent to any of the terms enumerated in this Policy, do not proceed to use the Site.

    Our Policy is subject to change at any time without notice. Your continued use of the Site following such changes to the Policy constitutes your acceptance of the changed Policy and to be bound by such changes. If you do not continue to use the Site following change in the policy but take no action with respect to your personal information and sensitive information with us, our use of your personal information and sensitive information shall remain subject to the Policy in effect prior to the change. You are responsible for periodically reviewing this Policy in order to be aware of any changes thereto.

    Q: WHAT WE COLLECT

    We may collect personal identifiable information from you when you save or otherwise provide us when you set up a free account with the Site OR when you communicate with us via phone, email, chat, etc OR when you fill an entry to participate in any contest, promotion or survey, etc. OR use the service of Gift Card on the Site OR when you participate at one of our events, etc. As a result of these actions you might supply us with personal information, such as your name, e-mail and postal addresses, phone number(s), credit card information, names of people to whom purchases have been shipped including address and telephone numbers, IP addresses, product interest information and in certain circumstances, your opinions and individual preferences, etc (collectively "Personal Information"). When you visit this Site, our social media platforms, or our social networking or mobile applications, may also collect certain information about your device or usage by automated means or by using technologies such as cookies, web server logs and web beacons.

    You may also provide us with information like financial information such as Bank account or credit card or debit card or other payment instrument details, password, physical health condition; medical history, sex, etc. (collectively "Sensitive Information") for availing the services at our Site.

    We may also maintain a record of your product interests and acquire information about you from our present and/or future affiliates.

    This Site is directed to be used by adults only who are above the age of 18 years. If you are not an adult, while you may look at our Site, but you should not make a purchase, register, or submit personal information to us. We or our associates / affiliates do not knowingly collect information from minors. Minors should not be using the Site with any personal information. In an event of default by the minor, the parent or the guardian will be liable to compensate for whatsoever damages arising out of such wrongful use by the minor.

    Q: WHAT IS THE PURPOSES FOR WHICH THE PERONAL AND SENSITIVE INFORMATION IS COLLECTED

    INNATE may use your Personal Information collected:

    • send you or your friends, relatives or associates, products that you have ordered;
    • process gift card transaction;
    • help us learn more about your shopping preferences; or
    • conduct marketing and performance research to assist us in measuring our customer services, benchmarking our performance and to help us improve your shopping experiences and product offerings.

    As provided below under Clause 7, you may always choose not to receive promotional materials or marketing information.

    Q: WITH WHOM WE SHARE THE PERONAL AND SENSITVE INFORMATION

    Only the persons authorized by us shall have access to your Personal Information and Sensitive Information. We may share your Personal and Sensitive information with:

  • Our affiliates;
  • Service providers who perform services on our behalf based on our instructions which inter alia include beauty partners providing beauty services to the customers. However, these service providers will not be authorized to use or disclose such information except as necessary to perform services on our behalf or comply with legal requirements;
  • Other third parties with your consent (e.g. Facebook applications may share information collected through those apps with your Facebook friends or other Facebook users).
  • We do not rent or sell your Personal and Sensitive Information to any third party. However, should we plan to merge/sell all or substantially all of our business to another business entity or similar other transaction or be required by that business entity, we may transfer or disclose your Personal Information and Sensitive Information to that business entity who may collect, use or disclose such information for the purposes of evaluating the proposed transaction or for operating and managing the affairs of the acquired business or for other purposes identified in this Policy.
  • Notwithstanding anything contained in this Privacy Policy, we reserve the right to disclose any Personal Information or Sensitive Information that may be required to be disclosed mandatorily under applicable law or where the disclosure is necessary to comply with any legal obligation or to law enforcement authorities or other government officials, without prior notice or consent of the site / app user.
  • Q: COOKIES

    We may track your preferences and activities on the Site. "Cookies" are small data files transferred to your computer's hard-drive by a website. They keep a record of your activities on the Site making your subsequent visits to the site more efficient. Cookies may store a variety of information, including, the number of times that you access a site, registration information and the number of times that you view a particular page or other item on the site. The use of cookies is a common practice adopted by most major sites to better serve their clients. Most browsers are designed to accept cookies, but they can be easily modified to block cookies.
    By continuing the use of the Site, you are agreeing to our use of cookies. If you do not agree to our use of cookie, you can block them in your browser setting, but you may lose some functionality on the Site.

    Q: HOW WE RETAIN OF SENSITIVE PERSONAL DATA OR INFORMATION

    We will retain your Personal and Sensitive Information only as long as it is reasonably required or otherwise permitted or required by applicable law or regulatory requirements. We may also retain your Personal and Sensitive Information so long as it is necessary to fulfil the purposes for which it was collected (including for purposes of meeting any legal, administrative, accounting, or other reporting requirements). Your Personal and Sensitive Information is safeguarded against inappropriate access and disclosure, as per this Privacy Policy.
    We also maintain appropriate and adequate administrative, technical and physical safeguards designed to protect your Personal and Sensitive Information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

    Q: OPT-OUT

    The Site provides an option to all the users to opt-out of receiving any promotional or marketing communications from us. If you do not wish to receive any promotional or marketing communications from us, you can contact us at the address provided below.

    Your Choices to opt-out:
    You have the following choices with how your information is used:

    Opt-out options What you need to do
    Updating your Personal Information in relation to your Account
    You can update or correct your name, e-mail address, security questions, and other preferences by logging into your account and clicking on the "My Account" page, calling INNATE customer care executive, or visiting a INNATE store and speaking with a representative.
    Receiving newsletters and promotional e-mails
    You can click on the "unsubscribe" link at the bottom of any promotional e-mail that you receive. Alternatively, you may edit your e-mail preferences on your "My Account" page or call INNATE customer care executive to discontinue receiving any promotional materials by mail/ e-mail.
    Behavioural Based Advertising
    You can opt-out of some, but not all, online behavioural based advertising by clicking here or by using your browser settings to block cookies or notify you when a cookie is set.
    Remove content from user review
    You can remove content that you posted on a INNATE public space, such as part of a Ratings & Review, by e-mailing details tosupport@INNATE.uk. Please note that we will endeavour and try to ensure to honour your request to remove information, however, our removal of your information does not completely erase that information from the internet viz. historical copies, or "caches," may remain.

    Q: WITHDRAWAL OF CONSENT

    If you have consented to the collection, use and/or disclosure of your Personal and Sensitive Information as identified in this Policy, you may withdraw the same at any time by communicating to us at the given below under Clause 11.

    Q: SECURITY

    We endeavour to keep your Personal and Sensitive information secure, up-to-date, accurate in the best possible manner as it may be necessary for the purpose for which it was collected. We value the importance you attach to your Personal and Sensitive Information given to us and therefore we have (i) taken all reasonable measures and precautions to keep such information safe and secure and to prevent any unauthorized access to or misuse of the same; and (ii) enable you to review and edit the same.
    However, we shall not be liable to any user for any loss, damage (whether direct, indirect, consequential or incidental) or harm caused to the user due to the unauthorized access or misuse of the Personal or Sensitive Information by any third party.

    Q: CONTACT INFORMATION

    Customer Service Desk
    E-mail id: support@innategalaxy.com
    Phone: +91 7087470875
    Contact Days:
    Monday to Saturday (9:30 a.m. to 18:30 p.m.)

    Terms & Conditions

    USE OF THIS SITE

    Welcome to www.innnategalaxy.com ("Site" or "INNATE"). This Site is owned and operated by Consern Cosmoceuticals Pvt Ltd. ("INNATE"), a company incorporated under the provisions of the Companies Act, 2013 with its registered office at 604, Gaurav Akar, Gaurev Garden Kandivalli (west) Mumbai. You may be accessing our Site from a computer or mobile phone device (through an IOS or Android application, for example) and these Terms of Use govern your use of our Site and your conduct, regardless of the means of access. You may also be using our interactive services ("Interactive Services"), such as our Beauty Suggestions, Beauty Book etc. and the Beauty Services wherein you can book any beauty service provided by our beauty partners ("Beauty Services") and these Terms of Use also govern your use of the Interactive and Beauty Services. These Terms of Use govern all the products offered on the Site including the Interactive and Beauty Services. The Site is only to be used for your personal non-commercial use and information. Your use of the services and features of the Site shall be governed by these Terms and Conditions (hereinafter "Terms of Use") along with the Privacy Policy, Shipping Policy and Cancellation, Refund and Return Policy (together "Policies") as modified and amended from time to time. By mere accessing or using the Site, you are acknowledging, without limitation or qualification, to be bound by these Terms of Use and the Polices, whether you have read the same or not. ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING. If you do not agree to any of the terms enumerated in the Terms of Use or the Policies, please do not use the Site. You are responsible to ensure that your access to this Site and material available on or through it are legal in each jurisdiction, in or through which you access or view the site or such material. INNATE reserves the right to change the particulars contained in the Terms of Use or the Policies from time to time and at any time, without notice to its users and in its sole discretion. If INNATE decides to change the Terms of Use or Policies, INNATE will post the new version of the Terms of Use or the Policies on the Site and update the date specified above. Any change or modification to the Terms of Use and the Policies will be effective immediately from the date of such upload of the Terms of Use and Policies on the Site. Your continued use of the Site following the modifications to the Terms of Use and Policies constitutes your acceptance of the modified Terms of Use and Policies whether or not you have read them. For this reason, you should frequently review these Terms of Use, our Guidelines and Rules and any other applicable policies, including their dates, to understand the terms and conditions that apply to your use of the Site.

    Privacy Practices

    We understand the importance of safeguarding your personal information and we have formulated a Privacy Policy, to ensure that your personal information is sufficiently protected. Apart from these Terms of Use, the Privacy Policy shall also govern your visit and use of the Site. Your continued use of the Site implies that you have read and accepted the Privacy Policy and agree to be bound by its terms and conditions. You consent to the use of personal information by INNATE in accordance with the terms of and purposes set forth in the Privacy Policy, the same may be subject to amendment from time to time at the sole discretion of INNATE.

    Your Account

    This Site is directed to be used by adults only. We assume that any minor, if at all, accessing our Site is under the supervision of their guardians. INNATE or its associates do not knowingly collect information from minors. You will be responsible for maintaining confidentiality of your account, password, and restricting access to your computer, and you hereby accept responsibility for all activities that occur under your account and password. You acknowledge that the information you provide, in any manner whatsoever, are not confidential or proprietary and does not infringe any rights of a third party.

    If you are accessing, browsing and using the Site on someone else’s behalf; you represent that you have the authority to bind that person to all the terms and conditions herein. In the event that the person refuses to be bound as the principal to the Terms of Use, you agree to accept liability for any harm caused by any wrongful use of the Site resulting from such access or use of the Site.

    If you know or have reasons to believe that the security of your account has been breached, you should contact us immediately at the 'Contact Information' provided below. If we have found a breach or suspected breach of the security of your account, we may require you to change your password, or suspend your account without any liability to INNATE.

    We reserve the right to refuse service and/or terminate accounts without prior notice if these Terms of Use are violated or if we decide, in our sole discretion, that it would be in INNATE’s and INNATE’s best interests to do so. You are solely responsible for all content that you upload, post, email or otherwise transmit via the Site.The information provided to us shall be maintained by us in accordance with our Privacy Policy.

    Product & Services Information

    INNATE attempts to be as accurate as possible in the description of the product on the Site. However, INNATE does not warrant that the product description, colour, information or other content of the Site is accurate, complete, reliable, current or error-free. The Site may contain typographical errors or inaccuracies and may not be complete or current. The product pictures are indicative and may not match the actual product.

    INNATE reserves the right to correct, change or update information, errors, inaccuracies or omissions at any time (including after an order has been submitted) without prior notice. Please note that such errors, inaccuracies or omissions may also relate to pricing and availability.

    Product use & Services

    The products and services available on the Site, and the samples, if any, that INNATE may provide you, are for your personal and/or professional use only. The products or services, or samples thereof, which you may receive from us, shall not be sold or resold for any/commercial reasons.

    In case any products or beauty services purchased / received / availed causes side effects or doesn’t suit you, please note that INNATE is in no manner responsible for any manufactural side-effects or service provider and manufacturer or service provider of the product or service shall be solely responsible for such side effects and consumer complaints. You should carefully read the individual terms and conditions in relation to the products and beauty services and consult a specialist before the use of the same.

    Recommendation of the Product & Services

    Any recommendation made to you in the Site during the course of your use of the Site is purely for informational purposes and for your convenience and does not amount to endorsement of the product or services by INNATE or any of its associates in any manner.

    Pricing Information

    INNATE strives to provide accurate product and pricing information, however errors may occur.

    INNATE cannot confirm the price of the product until you make the order. Without limiting the generality of Clause 8 (Cancellations, Refunds and Returns) below, if a product / service is listed at an incorrect price or with incorrect information due to any technical error, INNATE shall have the right, at its sole discretion, to refuse or cancel any orders placed for that product/ service, unless the product has already been delivered or the service has already been availed by you. In the event that an item is wrongly priced, INNATE may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been delivered and the services are availed, your offer will not be deemed accepted and INNATE will have the right to modify the price of the product/ service and contact you for further instructions using the e-mail address provided by you during the time of registration or placing of order, or cancel the order and notify you of such cancellation. In the event that INNATE accepts your order the same shall be debited to your credit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to INNATE’s dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed to your credit / debit card account.PRICES AND AVAILABILITY OF THE PRODUCTS AND SERVICES PROVIDED OR OFFERRED ON THE SITE ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE AND AT THE SOLE DISCRETION OF INNATE. INNATE may revise and cease to make available any product/ services at anytime. In the event, INNATE is unable to deliver the product to you on time or at all, you will be notified by an e-mail and your order will be automatically cancelled due to unavailability of the product or at your instructions due to failure to deliver the product on the expected time of delivery by our delivery partners. INNATE shall not be liable to pay for any damages in such an event owing to cancellation of the order or delay in delivery.

    Cancellations, Refunds and Returns

    Please refer to our Cancellation, Refunds and Returns Policy provided on our Site.

    Mode of Payment

    Payments for the products available on the Site may be made in the following ways:

    Payments can be made by Credit Cards, Debit Cards, Net Banking, Wallets, e-Gift cards, Cash on Delivery and reward points.

    Credit card, Debit Card and Net Banking payment options are instant payment options and recommended to ensure faster processing of your order.

    Shipping and Delivery

    Please refer to our Shipping and Delivery Policy provided on our Site.

    Chat Functionality

    The Chat Functionality has been provided to help you with any and all Site related queries. Any use of this service shall be subject to the following conditions:

  • INNATE may suspend the chat service at any time without notice.
  • INNATE or its executives are not responsible for any delay caused in attending to or replying to the queries via chat.
  • Communication through chat may be stored by INNATE for future reference, and the user of such service will not have the right to access such information at any future date.
  • While 'chatting' you may not communicate any objectionable information i.e. unlawful, threatening, abusive, defamatory, obscene information.
  • The chat room shall not be used to sell any products, to give suggestion on business opportunity or any other form of solicitation.
  • You may proceed further and chat with our online customer care executive only if you agree to the above terms and conditions.
  • User Content

    The information, photo, image, chat communication, text, software, data, music, sound, graphics, messages, videos or other materials transmitted, uploaded, posted, emailed or otherwise made available to us ("User Content"), are entirely your responsibility and we will not be held responsible, in any manner whatsoever, in connection to the User Content. You agree to not encourage or assist or engage others as well as yourself in transmitting, hosting, displaying, uploading, modifying, publishing transmitting, updating or sharing any information that

  • belongs to another person and to which the user does not have any right to;
  • is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
  • harm minors in any way;
  • infringes any patent, trademark, copyright or other proprietary rights;
  • violates any law for the time being in force;
  • deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
  • impersonate another person;
  • contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
  • threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
  • INNATE shall in no way be held responsible for examining or evaluating User Content, nor does it assume any responsibility or liability for the User Content. INNATE does not endorse or control the User Content transmitted or posted on the Site by you and therefore, accuracy, integrity or quality of User Content is not guaranteed by INNATE. You understand that by using the Site, you may be exposed to User Content that is offensive, indecent or objectionable to you. Under no circumstances will INNATE be liable in any way for any User Content, including without limitation, for any errors or omissions in any User Content, or for any loss or damage of any kind incurred by you as a result of the use of any User Content transmitted, uploaded, posted, e-mailed or otherwise made available via the Site. You hereby waive all rights to any claims against INNATE for any alleged or actual infringements of any proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution in connection with User Content. You hereby acknowledge that INNATE has the right (but not the obligation) in its sole discretion to refuse to post or remove any User Content and further reserves the right to change, condense, or delete any User Content. Without limiting the generality of the foregoing or any other provision of these Terms and Conditions, INNATE has the right to remove any User Content that violates these Terms and Conditions or is otherwise objectionable and further reserves the right to refuse service and/or terminate accounts without prior notice for any users who violate these Terms and Conditions or infringe the rights of others. If you wish to delete your User Content on our Site or in connection with our mobile applications, please contact us by email at support@innategalaxy.com and request you to include the following personal information in your deletion request: first name, last name, user name/screen name (if applicable), email address associated with our Site and/or mobile applications, your reason for deleting the posting, and date(s) of posting(s) you wish to delete (if you have it). We may not be able to process your deletion request if you are unable to provide such information to us. Please allow up to 30 business days to process your deletion request.

    Intellectual Property Rights

    The "INNATE" name and logo and all related product and service names, design marks and slogans are the trademarks, logos or service marks (hereinafter referred to as "Marks") of INNATE. All other Marks provided on the Site are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any Marks in any manner. Marks displayed on this Site, whether registered or unregistered, of INNATE or others, are the intellectual property of their respective owners, and INNATE shall not be held liable in any manner whatsoever for any unlawful, unauthorized use of the Marks. INNATE and its suppliers and licensors expressly reserve all the intellectual property rights in all text, programs, products, processes, technology, content, software and other materials, which appear on this Site, including its looks and feel. The compilation (meaning the collection, arrangement and assembly) of the content on the Site is the exclusive property of INNATE and are protected by the Indian copyright laws and International treaties. Consequently, the materials on this Site shall not be copied, reproduced, duplicated, republished, downloaded, posted, transmitted, distributed or modified in whole or in part or in any other form whatsoever, except for your personal, non-commercial use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying, reproducing, duplicating, republishing, posting, transmitting, distributing or modifying. All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips, downloads, video clips and written and other materials that are part of this Site (collectively, the "Contents") are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. We also grant you a limited, revocable, non-transferable, and non-exclusive license to create a hyperlink to the home page of the Site for personal, non-commercial use only. The Contents and software on this Site are to be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, re-publication, display, or performance, of the Contents on this Site is strictly prohibited. Unless INNATE explicitly provides to the contrary, all Contents are copyrighted, trademarked, trade dressed and/or other intellectual property owned, controlled or licensed by INNATE, any of its affiliates or by third parties who have licensed their materials to INNATE and are protected by Indian copyright laws and international treaties.

    Limited License

    INNATE grants you limited, non-exclusive, non-transferable, non-sub licensable license to access, and make personal and non commercial use of the Site. All rights not expressly granted to you in these Terms of Use, are reserved and retained by the Site and its affiliates. INNATE reserves the right, at any time, without notice, and at its sole discretion, to terminate your license to use the Site and to block and prevent your future access the Site.

    Representations and Warranties

    This Site is provided to you "AS IS". We make no representations regarding the use of or the result of the use/depiction of the Contents on the Site in terms of their correctness, accuracy, reliability, or otherwise. INNATE shall not be liable for any loss suffered in any manner by the user as a result of depending directly or indirectly on the depiction of the Content on this Site. You acknowledge that this Site is provided only on the basis set out in the Terms of Use. Your uninterrupted access or use of this Site on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the internet or other telecommunications services or as a result of any maintenance or other service work carried out on this Site.
    INNATE shall have the right, at any time, to change or discontinue any aspect or feature of the Site, including, but not limited to, content, hours of availability and equipment needed for access or use. Further, the Site may discontinue disseminating any portion of information or category of information. INNATE does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Site.
    INNATE through the Site intends to provide its users with general information about beauty and healthcare topics and products. The Site encourages its users to interact with INNATE and its employees by asking questions that enables the user to obtain information of a general nature pertaining to beauty and healthcare topics. The postings on the Site or on social networking sites, including the Site’s Facebook page, or any information provided over chat or e-mails exchanged with INNATE, its employees or representatives (collectively referred to as "Information") which are in furtherance of any communication made by the user with INNATE, its employees or representatives is based on the background provided by the user. The Information is not intended to constitute personal medical suggestion or be used for any medical diagnosis or treatment. While INNATE takes reasonable care to ensure that the Information is accurate, INNATE makes no representation and takes no responsibility for the accuracy, completeness, appropriateness or usefulness of the Information. For any specific medical conditions or issues, users are advised to seek opinion from a certified medical practitioner. In the event any user relies on the Information provided by INNATE or its representatives/ employees, he/she may do so at its own risk. Under no circumstances will INNATE, its employees, representative or affiliates be liable for the Information or the consequences of relying on such Information.
    In keeping with INNATE's objective of providing \its users with general information about beauty and healthcare topics and products, INNATE engages experts having knowledge of in their respective fields ("Experts") to respond to queries posted by users. Any information provided by the Experts, either over the Site, through e-mails, chat rooms or on social networking sites, including the Site's facebook page (collectively referred to as "Expert's Opinion") is based on the Expert’s personal opinion. The Expert's Opinion is not intended to constitute personal medical suggestion or be used for any medical diagnosis or treatment. INNATE makes no representation and takes no responsibility for the accuracy, completeness, appropriateness or usefulness of the Expert's Opinion. In case any user relies on such Expert's Opinion, he/she may do so at its own risk. Under no circumstances will the INNATE, Company, its employees, representative or affiliates be liable for such Expert's Opinion or for the consequences of relying on such Expert's Opinion.
    For any general information posted on the Site, users must not infer or assume that such information necessarily applies to them.

    Disclaimer of Warranty and Limitation of Liability

    The site is presented "as is." neither we nor our holding, subsidiaries, affiliates, partners, or licensors make any representations or warranties of any kind whatsoever, express or implied, in connection with these terms and conditions or the site or any of the content, including but not limited to warranties of merchantability, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable.
    You agree that, to the fullest extent permitted by applicable law, neither we nor our holding, subsidiaries, affiliates, partners, or licensors will be responsible or liable (whether in contract, tort (including negligence) or otherwise) under any circumstances for any (a) interruption of business; (b) access delays or access interruptions to the site; (c) data non-delivery, loss, theft, misdelivery, corruption, destruction or other modification; (d) loss or damages of any sort incurred as a result of dealings with or the presence of off-website links on the site; (e) viruses, system failures or malfunctions which may occur in connection with your use of the site, including during hyperlink to or from third party websites; (f) any inaccuracies or omissions in content; or (g) events beyond the reasonable control of innate. We make no representations or warranties that defects or errors will be corrected.
    Further, to the fullest extent permitted by law, neither we nor our subsidiaries, affiliates, partners, or licensors will be liable for any indirect, special, punitive, incidental, or consequential damages of any kind (including lost profits) related to the site or your use thereof regardless of the form of action whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages and in no event shall our maximum aggregate liability exceed.
    You agree that no claims or action arising out of, or related to, the use of the site or these terms and conditions may be brought by you more than one (1) year after the cause of action relating to such claim or action arose. If you have a dispute with us or are dissatisfied with the site, termination of your use of the site is your sole remedy. We have no other obligation, liability, or responsibility to you.
    This disclaimer constitutes an essential part of this terms of use.

    Links and Third PArty Sites

    References on the Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you. This does not in any way constitute or imply INNATE endorsement, sponsorship or recommendation of the third party, information, product or service or any association and relationship between INNATE and those third parties.
    INNATE is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, you do so entirely at your own risk. INNATE do not assume any responsibility for examining or evaluating the offerings of the off-websites pages or any other websites linked from the Site. We shall not be responsible for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy policies and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-website pages and other websites that you visit via the Site.

    Termination

    These Terms of Use are effective unless and until terminated by either you or INNATE. You may terminate the Terms of Use at any time, provided that you discontinue any further use of this Site. INNATE may terminate the Terms of Use at any time and may do so without notice, and accordingly deny you access to the Site, such termination will be without any liability to the Site.
    Upon any termination of the Terms of Use by either you or INNATE, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the Terms of Use or otherwise. Any such termination of the Terms of Use shall not cancel your obligation to pay for the product already ordered from the Site or affect any liability that may have arisen under the Terms of Use.

    Indeminity

    You agree to defend, indemnify and hold harmless INNATE, its employees, directors, officers, agents and their successors and assigns, its holding, subsidiaries, affiliates, partners, or licensors from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to INNATE or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under the Terms of Use, or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of the Terms of Use.

    The Terms of Use and the Policies shall be construed in accordance with the applicable laws of India. For proceedings arising therein the Courts at Mumbai shall have exclusive jurisdiction. Any dispute or difference either in interpretation or otherwise, of the Terms of Use and other Policies on the Site, between the parties hereto, shall be referred to an independent arbitrator who will be appointed by mutually and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The seat of arbitration shall be held in Mumbai.
    Without any prejudice to particulars listed in Clause 13 above, INNATE shall have the right to seek and obtain any injunctive, provisional or interim relief from any court of competent jurisdiction to protect its trade-mark or other intellectual property rights or confidential information or to preserve the status quo pending arbitration.

    Site Security

    You are prohibited from violating or attempting to violate the security of the Site, including, without limitation,
  • accessing data not intended for you or logging onto a server or an account which you are not authorized to access;
  • attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;
  • attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mail bombing" or "crashing;"
  • sending unsolicited email, including promotions and/or advertising of products or services; or
  • forging any header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability

  • INNATE is entitled to investigate occurrences that may involve such violations and may involve, and co-operate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from INNATE on this Site and other than generally available third party web browsers (e.g., Netscape Navigator, Microsoft Explorer).

    Entire Agreement

    If any part of these Terms of Use is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Terms of Use shall continue to be in effect. Unless otherwise specified herein, these Terms of Use constitutes the entire agreement between you and INNATE with respect to the Site/services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written.
    INNATE's failure to act with respect to a breach by you or others does not waive its right to act with respect to the breach or subsequent and similar breaches.

    General

    You acknowledge and hereby agree to these Terms and Conditions and that it constitute the complete and exclusive agreement between us concerning your use of the Site, and supersede and govern all prior proposals, agreements, or other communications.
    We reserve the right, in our sole discretion, to change/ alter/ modify these Terms and Conditions at any time by posting the changes on the Site. Any changes are effective immediately upon posting to the Site. Your continued use of the Site thereafter constitutes your agreement to all such changed Terms and Conditions. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Site.
    Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, or other form of joint enterprise between us. Our failure to require your performance of any provision hereof shall not affect our full right to require such performance at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself. In the event that any provision of these Terms and Conditions shall be unenforceable or invalid under any applicable law or be so held by any applicable arbitral award or court decision, such unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid as a whole but these Terms and Conditions shall be modified, to the extent possible, by the adjudicating entity to most fully reflect the original intent of the parties as reflected in the original provision. The headings in the Terms and Conditions are for convenience only and shall not be used in its interpretation.
    If you have any questions regarding these Terms and Conditions, please email us at support@innategalaxy.com

    Contact Information

    Customer Service Desk
    E-mail id: support@innategalaxy.com
    Phone: +91 70874 70875
    Contact Days: Monday to Saturday (10:00 a.m. to 18:30 p.m.)

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